From: "MIKE VALLILLO"
Sent: October 27, 2008 8:20:44 AM PDT
To: crownandanchor@rccl.com
Cc: LMaki@parkwestgallery.com
Subject: PARK WEST VICTIM

Dear Sir/Madam,

I would like to speak to anyone that can help me resolve a matter of fraudulent misrepresentation and deceptive trade practices by one of your vendor partners on board your cruise lines, PARK WEST GALLERIES. I have been traveling your various cruise lines with my family since 2003, as a yearly family and friends get-together, with the exception of this year, because of my situation with PWG. Over the years of traveling with your organization, we have purchased over seventeen pieces of art, for a total of $100,300, only to realize that at the least, it is only worth a fraction of what we paid for it, and in some cases it is also fake. I have tried numerous times to resolve this situation with PWG, and their response is only to say that "all sales are final". I think this is totally outrageous that they are allowed to continue to misrepresent your valued customers this way, and your company RCI, allow them to continue these practices on board your cruise lines. I would imagine that you are aware of these situations, and I am under the impression that you have interceded for others in the past, I am asking for your assistance, at this time with my situation. I am sending you an attachment that I've sent to Laura Maki from PWG, which did no good. As I stated in my letter to PWG, I am willing to take all measures needed to see that I get my monies back, including reporting this to Federal and State agencies as well as the press, Fine Art Registry, TV, travel websites, and joining class action suits, that are currently in place. I hope that we can avoid all of this with your cooperation and help. As I stated before, I am a regular customer, along with tons of friends, that otherwise enjoyed your cruises and hope to do so in the future. Unfortunately this year we went on a Princess cruise, and honestly, my family and friends did not enjoy it as much as RCI. I hope we can put this terrible mishap behind us, so my family and friends can continue to enjoy our yearly get together with your organization in the future.

Thank you,

Michael VALLILLO
Crown & Anchor member #306209038
Maria VALLILLO member #306209025

From: web_cruise_comments@rccl.com
Sent: Tuesday, November 11, 2008 6:57 PM
To: Mike Vallillo
Subject: Freedom of the Seas / 07-16-2006 / BK# 8951441 / SR# 1-424104910

Dear Mr. Vallillo:

Thank you for your writing to the office of Royal Caribbean regarding your current claim with Park West. We welcome this opportunity to address your concerns.

As Park West is an independent contractor, all decisions regarding their artwork are at their discretion. Royal Caribbean does not make decisions on behalf of Park West; however, we believe Park West to be a reputable company. Further, we empathize with your concerns pertaining to Park West.

We have forwarded your inquiry to the appropriate management for our records. Regrettably, we have not determined any action in response to this investigation detailed within your letter.

Mr. Vallillo, thank you for bringing your concerns to our attention. We hope to have the opportunity of welcoming you back onboard one of our ships in the near future.

Sincerely,

Corey Richburg
Corporate Guest Relations

From: "MIKE VALLILLO"
Sent: November 13, 2008 11:12:12 AM PST
To: web_cruise_comments@rccl.com
Subject: RE: Freedom of the Seas / 07-16-2006 / BK# 8951441 / SR# 1-424104910

Dear Corey,

Thank you for your quick response regarding my claim with PWG and RCCL. I understand what you are saying, that PWG is an independent contractor, however it is my understanding that RCCL gets a cut of at least 30% of every sale and they back up the PWG activities on board and the majority of people trust the cruise lines and don't expect to be ripped off by the vendors allowed to do business on board by the cruise lines. Given the cruise lines have a huge financial stake in this, and have been included in several of the class action suits against PWG, they know exactly what is going on and what PWG is all about. I run a business in the state of New Jersey, licensed by the State,. If I were aware of one of my vendors involved in such gross misrepresentation and unethical business practices, I would immediately remove myself from doing business with them.

I have been informed by Fine Art Registry that RCCL in the UK was helpful in intervening in the case of an English couple who bought $50,000 worth of junk from PWG. PWG is going to refund all of it except for the buyer's premium and shipping and RCCL is picking up the difference. RCCL is also dealing with another recent sale of $450,000 worth of fake Dali prints sold to a couple of lawyers in London (this is being handled through the Miami office, I believe with Chuck Baker - Manager of Customer Service). At what point does RCCL decide to intercede on my behalf. As a loyal cruise customer, I've always believed that the cruise line would only do business with a company at the same level of integrity as themselves, and not allow one of their vendor partners to take advantage of their loyal customers.

Bear in mind that you stand to lose an enormous amount of business as a cruise line if you choose to sit back and let this practice continue, and not do something about it – it is going to grow and eat away at your company like cancer, and eventually sink you like the Titanic. As I stated in my complaint, I have lost $100,300.00 on worthless paper. My position is I want a full refund in exchange for their so-called art work that they insist is real. If in fact it is real, they hould have no problem taking it back, being that they recently sent me updated appraisals stating that my collection is now worth $188,325, that's a profit for them of $88,000. What a great deal. Maybe you might be interested in investing. Let me know – I will give you a great price "TODAY ONLY $100,300 HURRY IT WON"T LAST."

Sincerely

Michael VALLILLO

From: web_cruise_comments@rccl.com
Sent: Friday, November 21, 2008 12:27 PM
To: Mike Vallillo
Subject: Freedom of the Seas / 07-16-2006 / BK# 8951441 / SR# 1-444398036

Dear Mr. Vallillo:

Thank you for contacting the offices of Celebrity Cruises regarding your sailing onboard the Freedom of the Seas. We appreciate this opportunity to respond to you.

We are currently researching your request. Please allow a minimum of 4 business days for us to contact you again regarding your e-mail.

Mr. Vallillo, thank you for brining this to our attention. We hope to have the pleasure of welcoming you back onboard one of our ships again in the near future.

Sincerely,

Corey Richburg
Corporate Guest Relations

On Dec 2, 2008, at 4:43 PM, MIKE VALLILLO wrote:

DEAR COREY,

MY ATTORNEY IS PUSHING ME TO FILE A COMPLAINT WITH THE ATTORNEY GENERAL'S OFFICE IN FLORIDA, MICHIGAN AND NEW JERSEY. HE BELIEVES BECAUSE OF THE LARGE DOLLAR AMOUNT AND THE CIRCUMSTANCE SURROUNDING PWG AND RCCL, I WILL HAVE A STRONG CASE AND A GOOD CHANCE TO COLLECT TRIP-DAMAGES; HE IS WILLING TO TAKE THIS ON A CONTINGENCY BASIS. I WOULD PREFER NOT TO GO THIS ROUTE, AND WOULD LIKE TO PUT THIS SITUATION BEHIND US BY YEAR'S END. PLEASE GET BACK TO ME ASAP; I BELIEVE I HAVE WAITED LONG ENOUGH.

THANK YOU,

MICHAEL VALLILLO

From: cfeedcci@celebritycruises.com
Sent: Monday, December 08, 2008 7:18 PM
To: Mike Vallillo
Subject: Freedom of the Seas / 07-16-2006 / BK# 8951441 / SR# 1-424104910

Dear Mr. Vallillo:

Thank you for contacting the office of Royal Caribbean regarding your current claim with Park West. We welcome this opportunity to address your concerns.

Mr. Vallillo, we have researched your inquiry, and regret to form you that we are not taking any action in response to the information you have provided to us regarding Park West.

Thank you for bringing your concerns to our attention. We hope to have the opportunity of welcoming you back onboard one of our ships in the near future.

Sincerely,

Corey Richburg
Corporate Guest Relations

From: web_cruise_comments@rccl.com
Sent: Tuesday, December 16, 2008 9:59 AM
To: Mike Vallillo
Subject: FR / 07-16-2006 / BK# 8951441 / Vallillo--SR 1-483116675

Dear Mr. Vallillo:

Thank you for contacting our offices regarding the above referenced sailing. We welcome this opportunity to further review and address your concerns and apologize for the delay in our response.

While reviewing your correspondence, we became very concerned about the events that have transpired thus far regarding the artwork purchased from Parkwest Gallery. Naturally, we are disappointed that an amicable resolution has not been provided to you at this juncture. We also recognize that aside from the inconveniences you have endured, your overall perception of the cruise line has been affected as well. While we appreciate your concern in that respect, we want to assure you that our main objective is to provide the best cruise vacation experience in every aspect, and our guests are our number one priority.

Moreover, it is our expectation that our guests receive the same level of quality and service from our onboard partners as they do onboard our ships. It is our understanding that you have already contacted Parkwest Gallery, and we regret that the solution provided has not been satisfactory. While we genuinely sympathize with your grievance, please understand that we cannot uphold the policies of independent service vendors on their behalf.

Further, from a legal perspective, the cruise booking, and transportation of guests and baggage on our ships, is governed by the terms and conditions of the Cruise Ticket Contract included as part of the cruise documentation. In the event of any legal conflict between any oral or written representation of any company representative and the Cruise Ticket Contract, the terms of the Cruise Ticket Contract shall govern. If you would like to review the terms and conditions of the Cruise Ticket Contract, a copy of the Cruise Ticket Contract can be found on our website, www.royalcaribbean.com. Should you choose to initiate litigation, please serve our Registered Agent.

Mr. Vallillo, thank you, again, for contacting Royal Caribbean International.

Sincerely,

Tricia Brereton
Corporate Guest Relations