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Another Park West Gallery Dissatisfied Customer - Case Study




October 3rd I send my last email to Park West Gallery, and after this I contacted Fine Art Registry. Again: see attached "Summary of email correspondence".

From: Brian Falk
Sent: Friday, October 03, 2008 9:06 AM
To: Bill Smith bsmith@parkwestgallery.com; "Mary Gordon" mgordon@parkwestgallery.com
Subject: Re: From Brian - concerning the Dali pieces

Mary Gordon/Bill Smith

Sadly I must note, that you have chosen to disregard my messages. This is both surprising and deplorable, as a legal handling of this issue will be long, expensive and tiring for both Park West and me. I regret your decision. However; from here on I want you to keep in mind, that you were given the opportunity to solve this matter in a discrete way. I will now address this issue elsewhere.

Regards

Brian Falk

I forward all this documentation to Fine Art Registry, first of all to get your help getting my money back. Furthermore I've read lots and lots of material on the internet from Park West clients in similar situations as myself. I hope that my story can help Fine Arts Registry and clients in the battle against Park West Gallery.

I know that my material is extensive. Should you however need additional information, I'll do whatever I can to provide this. I'm willing to go far in this matter if you assess that we/I have a strong case.

Let me know what you think.

Best regards

Brian Falk




That is the sad tale to date, though obviously not over yet.

Brian Falk and his wife have had no satisfactory handling of their issues from Park West, despite the obvious lies told by the gallery and its auctioneer and the worst customer service we have ever come across in any industry.

All this from a company that is right at this minute campaigning about how great its customer services are and their wonderful new 40-40-40 program and their continual boasts about their 1.3 million satisfied customers.

We can only assume that Brian Falk and his wife Malene happen to be the unfortunate 1,300,001st customers and the only exception to Park West's stellar record of fabulous bargains, wonderful investments all realized with profits made by all the other 1,300,000 proud owners of Park West art (more and more of whom are coming to us for help with their investments which they are now trying to redeem and finding out the shocking truth - they are not worth a fraction of what they paid for them and have not increased in value at all.)


By Fine Art Registry®   |   October 23, 2008  |   Print   |  

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